What is the Colorado Prior Authorization Request Program?
Acentra administers the Department of Health Care Policy & Financing (the Department) fee-for-service Utilization Management (UM) program for select outpatient benefits, services, supplies, out-of-state inpatient hospital services, the Inpatient Hospital Review Program (IHRP), and select Physician Administered Drugs (PADs) under the umbrella of ColoradoPAR Program.
Through a competitive Invitation to Negotiate process, the Department selected Acentra (formerly Kepro) to administer the fee-for-service UM program for outpatient benefits, services and supplies, out-of-state inpatient services and the Inpatient Hospital Review Program, under the umbrella of the ColoradoPAR program.
Acentra PAR Login Portal and Registration
Contact Information
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Contact Information
| CATEGORY | ISSUE | CONTACT INFO |
|---|---|---|
| Acentra Provider Contacts | Registration Technical Issues | coproviderregistration@kepro.com |
| Registration for Acentra’s Provider Portal, Atrezzo | coproviderregistration@kepro.com | |
| Questions for UM vendor or PAR process | coproviderregistration@kepro.com | |
| Acentra Customer Service Line | (720) 689-6340 | |
| Acentra Provider Fax Line | (800) 922-3508 (toll free) | |
| For an escalated concern or issue | Acentra's Provider Inbox first | coproviderissue@kepro.com |
| If Acentra is unable to address the concern or issue, please escalate your email to the UM Inbox | HCPF_UM@state.co.us | |
| HCPF Contacts | HCPF Policy questions or assistance | hcpf_benefitsupport@state.co.us |
| For questions about the PDN Rule and/or PDN Benefit or Policy, please contact the Office of Community Living PDN Benefit Management Team | homehealth@state.co.us | |
| Home Health questions | homehealth@state.co.us | |
| Other Vendor Contacts | Gainwell | Provider Contacts |
| RAEs | Provider Contacts | |
| Delta Dental | Provider Contacts | |
| Intelliride (NEMT and NMT) | Provider Contacts | |
| Child Health Plan Plus (CHP+) | Provider Contacts | |
| Case Management | Provider Contacts | |
| IHRP | A request for assistance can be escalated via email | HCPF_IHRP_ACC@state.com |
| Member Contact Center | (800) 221-3943 / State Relay: 711 |