What is the Colorado Prior Authorization Request Program?
Acentra administers the Department of Health Care Policy & Financing (the Department) fee-for-service Utilization Management (UM) program for select outpatient benefits, services, supplies, out-of-state inpatient hospital services, the Inpatient Hospital Review Program (IHRP), and select Physician Administered Drugs (PADs) under the umbrella of ColoradoPAR Program.
Through a competitive Invitation to Negotiate process, the Department selected Acentra (formerly Kepro) to administer the fee-for-service UM program for outpatient benefits, services and supplies, out-of-state inpatient services and the Inpatient Hospital Review Program, under the umbrella of the ColoradoPAR program.
Acentra PAR Login Portal and Registration
Contact Information
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Contact Information
CATEGORY | ISSUE | CONTACT INFO |
---|---|---|
Acentra Provider Contacts | Registration Technical Issues | coproviderregistration@kepro.com |
Registration for Acentra’s Provider Portal, Atrezzo | coproviderregistration@kepro.com | |
Questions for UM vendor or PAR process | coproviderregistration@kepro.com | |
Acentra Customer Service Line | (720) 689-6340 | |
Acentra Provider Fax Line | (800) 922-3508 (toll free) | |
For an escalated concern or issue | Acentra's Provider Inbox first | coproviderissue@kepro.com |
If Acentra is unable to address the concern or issue, please escalate your email to the UM Inbox | HCPF_UM@state.co.us | |
HCPF Contacts | HCPF Policy questions or assistance | hcpf_benefitsupport@state.co.us |
For questions about the PDN Rule and/or PDN Benefit or Policy, please contact the Office of Community Living PDN Benefit Management Team | homehealth@state.co.us | |
Home Health questions | homehealth@state.co.us | |
Other Vendor Contacts | Gainwell | Provider Contacts |
RAEs | Provider Contacts | |
Delta Dental | Provider Contacts | |
Intelliride (NEMT and NMT) | Provider Contacts | |
Child Health Plan Plus (CHP+) | Provider Contacts | |
Case Management | Provider Contacts | |
IHRP | A request for assistance can be escalated via email | HCPF_IHRP_ACC@state.com |
Member Contact Center | (800) 221-3943 / State Relay: 711 |